Senior Analyst, Franchise Services - Core Communications & Training in Harrison, NY

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Senior Analyst, Franchise Services - Core Communications & TrainingOverview:
Franchise enables business growth and value-creating interactions through a dynamic platform which provides ongoing trust and confidence in the evolving payments and data driven ecosystem. Franchise is core to all Mastercard business: we enable our business by licensing our customers, registering third parties in the payments ecosystem, and creating, modifying, and enforcing standards that govern participation in the system. We also manage the integrity of our ecosystem by monitoring the activity of our customers through multiple performance programs. Franchise also ensures consumer protections through the management of the dispute management program and account data compromise Programs. We work closely with partners in the regions to ensure we are serving our customers effectively and enabling their growth.
The Franchise Core Communications & Training team is responsible for establishing the strategy for communication and training and the execution of the same. We ensure there is a unified message across Franchise that demonstrates the value that Franchise brings to Mastercard and our customers as a business enabler and key customer partner.

Role:
The individual to join this team will be responsible for contributing to the Franchise communication efforts.
• Project manager and key end-to-end resource to support key communication initiatives. Supports planning and implementation of communication plans, including writing, design and production, in support of planned Franchise product/service launches and/or corporate announcements.
• Supports teams within the Franchise organization with development and review of presentations, decks, monthly and quarterly newsletters, and other communication materials.
• Assist with the creation of presentation materials to socialize and communicate team strategies, plans and priorities.
• Oversee internal website content development, updates, maintains and runs analytics ensuring relevancy of content and appropriate access (TheHub, Collaboration site, P&SC).
• Oversees performance communication processes handled by the GBSC including GRIP, PSD2, NFC, MCC, Coercion, and IMP performance programs. Monitors the Customer Performance mailbox. Handles escalations, as needed.
• Coordinates the appeal process administration including review, tracking, and billing of cases.
• Develops planning & reporting tools to support development of communication and training enhancements.

All About You:
• Strong communications experience, including creating and delivering presentations.
• Strong attention to detail and organization skills and the ability to work well under pressure to meet deadlines.
• Results-oriented problem solver, with demonstrated ability to multi-task and prioritize work.
• Team-player with hands-on attitude, strong collaboration skills.
• Proven experience in translating business needs and priorities into deliverable learning objectives.
• Experience in MS PowerPoint and Word required
• Experience with InDesign, Adobe Acrobat and/or Photoshop a plus.
• BA/BS degree required

COVID-19 Considerations

We value the safety of each member of our community because we know we're all in this together. In many locations, which may change over time, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.  Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.  Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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