Senior Specialist, Product Experience Design in Mumbai, MH

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Senior Specialist, Product Experience DesignSenior Product Designer, Product Experience Design

About the role:
• Do you want to be part of a team of designers and researchers working on cutting edge digital products for Mastercard?
• Do you want to be a part of a fast-paced collaborative environment working across multiple geographies?
• Do you want to create new experiences that shape the future of payments and financial services at a global scale?

We are looking for a brilliant and passionate Senior Product Designer to join our Global CX & Design team in Mumbai. In this role, you will create compelling user experiences for next-generation products that drive adoption, usage, and engagement. You will partner closely with Product Management, Engineering, Research and wider stakeholders to create best-in-class experiences.

You will be responsible for:

• Translating use cases into clear direction through UX & visual design artifacts such as user flows, journey maps, concepts, wireframes, high-fidelity designs and prototypes that result in coherent, holistic experiences.
• Collaborating with global product teams, cross functional teams, and other designers to define best UX solutions based on the research, business, and user needs.
• Planning and conducting moderated/unmoderated user research and testing; leveraging insights to identify opportunities for both new products and existing feature improvements
• Contributing to initiative-level elaboration sessions, shaping the requests in product experience design workshops, and framing and testing your work through user research.
• Crafting engaging experiences that drive adoption and use in-market through thoughtful and usable interaction, content and visual design
• Creating high fidelity experience prototypes to evaluate product and end-customer assumptions
• Recommend and implement design decisions that are deeply informed by research findings.
• Leverage design best practices and design patterns, and contribute net-new patterns when appropriate, to Mastercard's design standards.

All about you:

• Bachelor's or Master's degree in User experience design, Interaction design, human factors, or related equivalent.
• You are an experienced designer, who carefully considers how the customer will interact with the product, from overall journey level right down to the smallest details
• You create impactful, desirable and usable experiences and have proven ability to apply and balance core design elements.
• You can expertly use creative tools such as Figma, Sketch, InVision
• You practice Design Thinking and can demonstrate success in bringing products to market using this methodology
• You have strong awareness of common interaction patterns and know when and how to apply
• You have previously worked on complex projects in large business settings
• You have a portfolio of work that demonstrates your creative process as well as showcasing completed design solutions
• You endorse an inclusive, people-centric and data-focused design mentality, and understand the role of qualitative and quantitative research methodologies
• You're a critical thinker who questions the status quo and strives for improvement
• You have proven ability to deliver solutions and maintain utmost standards of quality

Desirable but not essential:
• Product design experience in the payment, banking, or FinTech domains
• Passion for working in a global, highly diverse, multicultural working environment

We understand that you may not have all the criteria on this list. If you believe you have relevant experience and the capability to fulfill this role, we strongly encourage you to apply.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website