Senior Analyst, Product Delivery in Singapore

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Senior Analyst, Product DeliveryOverview
The Asia-Pacific Product Delivery team focusses on ensuring that Mastercard is ready, prepared and able to commercially deploy Mastercard's products and services, at scale, across the Asia-Pacific region.

The Senior Analyst role, based in Singapore, will focus on Product Delivery activities across the Asia Pacific region with emphasis on Mastercard's Acceptance products/services.

Acceptance is an essential and strategic aspect of Mastercard's payment eco-system. To capitalise on opportunities of the rapid growth and expansion of acceptance, Mastercard constantly brings to market new products and services utilising latest technologies and standards. The Product Delivery team plays an instrumental role in enabling the commercial deployment of these products and services to the markets at scale and in a standard and repeatable manner.

Role
• Be the Product Delivery expert for acceptance products and services for the AP market.
• Participate in Product Delivery's readiness activities to ensure products and services are thoroughly evaluated for deliverability at scale
• Act as project manager for pilot, “first in market” and complex customer projects
• Create, adapt and present high quality delivery training material to internal and external stakeholders.
• Support the product delivery process by developing delivery process maps and by completing assigned tasks for the delivery process
• Develop and maintain strong working relationships with partners in other business functions
• Ensure effective knowledge-transfer to Mastercard's Market Delivery & TAM teams through regular training and update sessions
• Create, adapt and maintain high quality project material such as project plans, customer project kick-off decks, issues and risk logs.
• Identify and implement process improvements and efficiencies.
• Track and maintain a “knowledge base” of project learnings and ensure they are applied on an ongoing basis
• Provide project support to Mastercard's delivery teams and Customers on implementation of acceptance products/services

All About You
• Bachelor's degree with some hands-on experience in technology industry
• Strong interest in new technologies and products
• Hands-on experience in web technologies and APIs
• Self-motivated and a fast and continuous learner
• Strong interest in training and knowledge-transfer to large groups
• Ability to collaborate cross-functionally and across all levels of a business
• Excellent written and verbal communication in English
• Basic Project management experience using a structured approach
• Familiarity with the EMV payment standards/POS/Ecommerce systems preferred
• Some experience in a regional customer facing technical role in AP preferred

COVID-19 Considerations

We value the safety of each member of our community because we know we're all in this together. In many locations, which may change over time, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.  Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.  Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website