Director, Product Management in England

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Director, Product ManagementDirector, Product Management in the Product Commercialisation team for Instant Payments, initially focused on P27.

Overview

This role is a critical component in supporting the design, specification and growth of a successful and sustainable Instant Payment implementation for P27 that is able to respond to and leverage the significant benefits associated with VocaLink within MasterCard.

This role will be focused on supporting P27 and the wider project, based in London, as a designated representative of Global Product. The role will be accountable for ensuring that the customer and P27 project group has everything needed to execute a successful client engagement, from initial market engagement to design & specification and supporting implementation.

Director, Product Management is accountable for the product implementation strategy for P27 (and, in subsequent stages, other European markets) for our instant payments commercial product set and hub propositions (including IPS and RT 24/7) Directory services and associated Scheme components. Director Product Management delivers profitable, scalable and repeatable product implementation strategies and specifications for P27 that exceed markets' expectations, aligns with our product roadmap, that our Sales team can therefore sell and that our delivery and development teams can successfully deliver.

Role

The Director, Product Management is accountable for ensuring that all business targets are met and that the Business Unit's annual target contribution to the business is achieved through the successful implementation of our product and services for P27.

• Accountability for ensuring that the Business has the right product implementation assets, at the right time to achieve the business' strategic objectives.
• Supporting the region with P27 and sector / market forums and events that demonstrate coordinated feedback and input to support product evolution.
• Develop clear understanding of customer and market requirements for products implementations. With structured input from the customer / markets, including repeatable discovery processes.
• Ensure that customer and market knowledge is captured and fed back into global roadmaps where appropriate.
• Assess and align P27 Instant Payment implementations with our standard product offering and roadmap.
• To manage client implementation approaches, from the identification of a market / customer requirement and possible revenue or efficiency streams, through product implementation feasibility and definition of specifications to providing guidance and supporting product development, launch, servicing and retirement.
• To work with and hold to account delivery and development team against agreed P&Ls.
• To foster a world class Product and implementation and management function; fostering a culture of success and collaboration. Lead as part of the team that acts as the cross-company orchestrators of delivery and management of products; recognised leaders that build virtual teams across Delivery, Finance, Sales, Development, Operations and Marketing.
• To motivate, inspire and give clear direction to cross functional teams to encourage exceptional results and overall job performance.
• Work across Vocalink and MasterCard organisation to ensure relevant assets are utilised to support business line objectives

All about You

• A leader with outstanding people management skills and the proven ability to build and inspire teams to achieve exceptional objectives.
• Sensitivity to a diverse range of cultural and regional idiosyncrasies to foster a positive spirit of collaboration between the European and global product teams
• Excellence in customer needs analysis and market focus, throughout the end to end product implementations life cycle ownership
• Being an expert in market matters such as Nordic / European market characteristics, market trends, competition, technological landscape
• Higher degree of commercial acumen and analytical rigour
• Excellent capacity to asses customer / market requirements against product capabilities, being able to convey these to P27 and banks, and to lead the conversion of these requirements into product design and functional specifications.
• Technically pragmatic and flexible with innovative approach
• Experience in managing development of products with / for tier 1 banks
• Broader payments market background, capable of articulating a vision and distil this to tactical and operational requirements and specifications.
• A strategic thinker who can develop plans for successful delivery of challenging objectives. Commits to business objectives and pulls out the stops to make sure they are always met.
• A communicator and influencer, from board level through to technical level.
• An agile mind with the ability to absorb and interpret technical and business information and manage complex / challenging negotiations.
• A builder of bridges who can identify a route to a solution across a complex environment. A ‘can-do' and ‘will-do' attitude. The ability to build cross-functional relationships and to work, under pressure, with different teams.
• A commercial focus that leads to corporate growth through proven experience of business case development, revenue generation and cost control.
• An in depth understanding on the Product Management Life-Cycle.

COVID-19 Considerations

We value the safety of each member of our community because we know we're all in this together. In many locations, which may change over time, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.  Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.  Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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