Director Learning & Development in London, England

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Director Learning & Development(Location can be Dublin or London)

Overview:
The Mastercard Learning and Insights Team's vision is to build the necessary capabilities to continue to win in the market by providing fit-for-purpose learning experiences to ensure people's skills remain relevant and forward-looking. The Human Skills Academy focuses on how we think, who we are and how we collaborate with our colleagues and our customers

Reporting to the VP, Human Skills Academy—the Director, L&D Human Skills Academy, leads the design, development, and delivery of relevant, impactful learning solutions that improve both individual and business performance.

Are you a learning strategist passionate about creating innovative, meaningful learning experiences? Are you highly motivated, intellectually curious, creative, flexible, and analytical?

Role:

• Understand trends and research in learning design and human/professional skills development and apply creativity, problem solving, and design methods to come up with innovative, scaleable and globally inclusive learning solutions that drive engagement, behavior change, and business impact.
• Partner with Global and Regional People & Capability Teams, Talent Center of Excellence, Learning Academies, Business Senior Management, Business SMEs and vendors to identify needs, customize content and co-create solutions in support of a unified Mastercard voice and approach to learning and skill development.
• Invent and develop engaging learning experiences and programs (face-to-face, virtual and self-paced) by establishing clear learning objectives and using strong instructional design, content acquisition/development, and learning program delivery skills.
• Create and manage pilots to test new concepts and learn before launching full scale programs.
• Manage large-scale global projects with multiple stakeholders and drive data collection/analysis for reporting and insights purposes in areas such as business impact, learning engagement, employee experience and cost effectiveness
• Drive marketing and communication activities to drive engagement and take up of the Academy services and solution.

All About You:

• You're a tech-savvy design thinker with an understanding of experience design, an eye for driving and creating visually stunning and engaging experiences/content, and a track record for creating the new and the different.
• You view everything through the eyes of your customer, the learner and continually look at the market and competition to identify new and creative ways to engage.

• Advanced consulting experience with the ability to translate business needs and priorities into deliverable learning objectives.
• Advanced experience designing and implementing learning experiences, programs, platforms and tools.
• Advanced program and change management skills required to implement/execute multiple high-priority, high-visibility projects on time and within budget.
• Advanced proficiency in storytelling and communicating/presenting/facilitating to internal/external groups with varying audience sizes and leadership levels.
• Advanced experience in data collection and analysis for business impact reporting.
• As this role serves a geographically and culturally diverse employee base, experience in working with global teams and understanding cultural sensitivities is critical. Candidates will be expected to work flexibly and travel as required to offices in all regions in order to be fully effective in this position.

Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

 

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website