Channel Partner Manager in Toronto, ON

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Channel Partner ManagerCompany Overview

At Ethoca, you can join a team of top business and technology innovators who are transforming the industry. We are changing the payments landscape and reinventing the way global merchants and issuers collaborate, through real-time data exchange, to create efficiencies and elevate consumer experiences. Our relentless customer focus is what makes us a multi award-winning business.

Role

-Manage an existing regional portfolio of clients, whilst maintaining and growing revenue volumes.
-Working alongside Sales Director, to identify and win new revenue opportunities on both existing and new accounts.
-Liaising with billing teams to ensure invoices are recorded accurately and any disputes resolved promptly.
-Working with the customer service team to ensure any complex data issues are resolved.
-Working with internal stakeholders on the completion of projects to increase Ethoca revenues.
-Generating new business and commercial opportunities through development of payment service provider (PSP)relationships.
-Negotiate commercial terms with prospective channel partners, striking the right commercial terms based on the overall value contribution to the Ethoca network.
-Product, API and data request support by conducting a “deeper dive into the data” requests related to revenue growth and optimization opportunities, running Historical Reports and ROIs as needed, etc.
-Salesforce administrative duties, including creating new contract requests and sending to prospects.
-Legal support such as requesting and following through on NDAs, requesting contracts, drafting with legal, etc.
-Event and marketing support by assisting with marketing collateral creation and optimization, conducting research of viable prospects, as well participation in organizing customer meetings and events etc.


All About You
• This customer centric individual will support Ethoca's global sales directors and respective channel partner customers.
• Candidate is organized with a strong analytical background that will assist in solving customers' data performance challenges.
• Ideally has a background in payments and thrives in a collaborative and dynamic environment.
• Very responsive to internal and external customer needs and demonstrates strong organizational skills
• Motivated to assist in improving and optimizing customer accounts.
• Salesforce experience is ideal.
• Bachelor's degree required.
• Ability to travel once per quarter.

COVID-19 Considerations

In many locations, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website