Account Manager in England

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Account ManagerJob Title: Manager, Account Management

About Mastercard:
This is an extremely exciting time in the UK payments space. The industry is at a fascinating inflection point as we experience the convergence of multiple market dynamics including significant shifts in consumer expectations, the growth of fintechs, and regulation. By joining Mastercard's UKI Bank Partnership's team, the successful candidate will be part of and contribute to this unique and transformational period for the payments industry.

Overview
The Mastercard UKI Bank Partnerships team is responsible for managing and developing bank relationships in the UK. This role will support one of our most strategically important UK bank partners, as part of the global relationship, in both day-to-day activities and to drive key new strategic initiatives. The successful individual will be a critical member of the account team dedicated to delivering first class service to this key Mastercard customer.

Role
• Own specific relationships, acting as first point of customer contact
• Understand customer needs to identify sales opportunities and actively build/manage an opportunity pipeline across everything Mastercard offers in consumer payments
• Manage internal stakeholders as part of a dedicated account team to deliver best-in-class service, insights, products – and value – to the customer
• Take the lead on day-to-day customer interactions including handling escalated operational queries, liaising with internal and customer technical support teams to resolve issues.
• Assist in driving customer solutions and achieving mutual goals through cross functional project teams, systems and processes
• Prepare data, lead operational reviews and scheme meetings.
• Proactively keep abreast of relevant new capabilities being developed by Mastercard (and/or those of acquired companies)
• Prepare presentations for internal and external management, including Quarterly Business Reviews
• Ensure all reporting is prepared and delivered as required both internally and externally
• Partner with multiple internal functions, including Product, Finance, Cyber & Intelligence and Digital teams; and particularly to work closely with other members of the account team
• Support the account director as required, acting as delegate/cover as necessary

All about you

You will:
• Have strong communication skills and be able to interact with external clients and internal teams
• Be a team player capable of coordinating resources across Mastercard's matrix-based organisation. Acts with a sense of urgency to get things done
• Be proactive, curious to learn, and eager to crack complex topics
• Have a demonstrated track record of success with high levels of energy and self-motivation.
• Have good problem-solving skills
• Have strong self-awareness, be open to different approaches/ideas; flexible
• Be hands-on, execution-oriented, willing and able to drive progress of existing projects as well as planning the delivery of new activities
• Have an interest in developing a career in account management; this role is a great stepping-stone to full account and P&L ownership
• Have several years' knowledge and experience of consumer card payments, preferably from a scheme or issuing background is highly desirable
• Be resilient, calm under pressure; organised and able to prioritise tasks appropriately
• Have high standards of personal and professional integrity
• Have a sense of humour; positive outlook; able to form rapport and good working relationships

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

COVID-19 Considerations

We value the safety of each member of our community because we know we're all in this together. In many locations, which may change over time, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.  Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.  Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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